Frequently Asked Questions

Browse our products, add items to your bag, and check out securely. You can also order directly via WhatsApp.

Absolutely! Many of our products offer customisation — you can add names, initials, choose colours, and more. Look for the "Personalise" option on product pages, or submit a custom order request.

We accept the payment methods shown at checkout, including bank transfer and cash on delivery where available.

Standard items take 3–5 business days to prepare + 2–4 days for delivery. Custom orders take 7–14 business days to craft + 2–4 days for delivery.

Currently we only ship within Pakistan. International shipping may be available in the future — follow us on social media for updates!

Please contact us within 3 days of receiving your order with photos of the damage. We'll arrange a replacement or refund. See our Returns & Exchanges page for details.

Yes! Once cured, resin is non-toxic and food-safe for decorative use. However, we recommend not using resin items for direct food contact unless specifically labelled as food-safe.

You can cancel before production begins. Once crafting has started (especially for custom orders), cancellations are not possible. Contact us as soon as possible if you need to cancel.