Returns & Exchanges

Because each piece is handcrafted and often customised, we have a limited return policy. We accept returns/exchanges only if the item arrives damaged or differs significantly from what was ordered.

• Custom/personalised orders (names, initials, specific colours)
• Items damaged due to mishandling after delivery
• Items returned after 3 days of delivery

1. Contact us within 3 days of receiving your order
2. Send photos of the issue via WhatsApp or email
3. We'll review and respond within 24 hours
4. If approved, we'll arrange a replacement or refund